Care Coordinator

Job Description

We are seeking a dedicated and compassionate Care Coordinator to join our dynamic team in Hayling Island, United Kingdom. In this fast-paced role, you'll be at the heart of delivering meaningful care that genuinely transforms our clients' lives. You'll work collaboratively across a busy, purposeful environment where your decisions and actions directly impact the wellbeing of the people we support.

Key Responsibilities

• Coordinate and optimise care plans in real-time, working closely with families, care staff, and healthcare providers to ensure clients receive seamless, person-centred support
• Proactively monitor and adjust care plans to deliver optimal client outcomes, taking ownership of continuous improvement

• Maintain meticulous, up-to-date client records and care documentation, ensuring accuracy and compliance at all times - Collaborate dynamically with the Care Manager and wider team to identify and address emerging client needs and concerns - Respond swiftly to schedule changes and communicate effectively with all relevant parties, keeping the care delivery running smoothly
• Manage administrative tasks with precision, including data entry and report generation, supporting the broader care mission - Provide professional and friendly telephone support, often being the first point of contact for clients and families - Contribute to the On Call rota as required, ensuring continuity of care during critical moments
• Champion compliance with healthcare regulations and company policies, safeguarding the people we serve - Actively participate in team meetings and drive improvements to care delivery processes, growing your expertise alongside the team - Coordinate with local healthcare providers and community resources, building relationships that enhance client outcomes

Qualifications

• Exceptional problem-solving abilities: Demonstrated capacity to analyse complex situations, identify practical solutions, and make sound decisions in real-time, particularly in dynamic and demanding environments - Strong interpersonal and collaborative skills: Proven ability to build effective relationships with clients, families, healthcare professionals, and colleagues; excellent communication skills with the capacity to interact with empathy and professionalism across all levels - Proven ability to thrive under pressure: Experience managing multiple competing priorities, responding calmly to challenging situations, and maintaining composure whilst delivering high-quality care coordination
• Previous experience in care coordination, scheduling, or healthcare administration, preferably in a fast-paced care setting - Proficiency in scheduling software and Microsoft Office programmes - Excellent organisational and time management skills, with the ability to multitask and prioritise effectively - Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications
• Keen attention to detail and accuracy in record-keeping and documentation - Knowledge of healthcare regulations and standards - Valid driving licence and access to own vehicle, as local travel will be required - Willingness to undergo a DBS check and any required training - Experience in office administration is desirable

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.