Operations Manager

Location: Bournemouth Combined Courts of Justice, Deansleigh Road, Bournemouth, BH7 7DS

Proud to serve. Proud to keep justice going.

Our Operations Managers play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success.

We’re looking for managers with the experience and desire to develop high performing teams, providing clear direction on performance and attendance and creating a culture of fair reward and recognition.

This rolesits within HMCTS’Southwest region.You will be responsible for the strategic oversight ofCrown, Magistrates, and Civil, Family and Tribunal work.

You will support yourDeputy Head of Operationsto meet operational needs and deliver performance objectives by translating national priorities into local plans.

The role provides visible leadership across operational areas, driving service delivery and team productivity. Your presence supports engagement, accountability, and alignment with organisational goals.

You will give clear direction and focus and align and co‑ordinate activity to increase productivity and deliver a quality service acrossBournemouth, Poole and Weymouth.

You will model inclusive leadership. You will identify development needs and implement targeted growth plans to improve individual and business performance, ensuring teams are equipped with the necessary skills, knowledge, and capabilities to excel.

Championing change and embedding a culture of continuous improvement, you will proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable.

You’ll foster a collaborative culture and communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.

Demonstrable people management and coaching skills, leading, developing and managing teams to drive performance in a service‑focused environment to deliver measurable results.

A strong leader, with the ability to manage resource allocation, lead teams through change with theconfidence to make informed and timely decisions and drive continuous improvement.

Ability to build relationships and manage key stakeholders at all levels, able to negotiate, persuade and influence.

Excellent communication skills with the ability to create a collaborative and inclusive culture.

Confidence to make independent decisions and resolve complex problems. This includes learning and using data driven tools to identifytrends andchallenges togenerate solutions.

Ability to collaborate across the business to deliver local priorities and HMCTS and MOJ strategic objectives.

Lead criterion at application stage:Statement of Suitability

An initial sift based on the statement of suitability may be held if a large number of applications are received.

As a leader, our HMCTS Leadership Development offeris designed to help you build a confident, capable team and make a real difference to how we work and grow.From bite‑sized learning and interactive workshops to deeper insights through our Accountability & Decision‑Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

This is a business‑critical role requiring full time hours only, Monday – Friday.

Further information

Whilst the post holder will be based atBournemouth Combined Courts of Justice, there will be a requirement to work flexibly across other local HMCTS sites, namelyPoole Magistrates Court and Weymouth Combined Court.Where applicable, travel time and associated expenses will be reimbursed in accordance with HMCTS policies and procedures.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated on a pro‑ratio basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethical origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices .You can determine your eligibility at https://www.childcarechoices.gov.uk/ .

Paid paternity, adoption and maternity leave.

Free annual sight tests for employees who use computer screens.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To the Civil Service Commission (details available here )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long‑term condition, please watch our animated videos .

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

The \"Making the Civil Service a Great Place to work for veterans\" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status‑eu‑citizens‑families

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

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