3rd Line Support Engineer

Get AI-powered advice on this job and more exclusive features.

This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Accelero

Technical Recruiter | Helping Tech Talent Find the Right Role

3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote)

Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment?

We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.

What You’ll Be Doing:

• Take ownership of escalated technical support tickets from 2nd line.
• Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
• Deliver outstanding customer service and ensure SLAs are consistently met.
• Maintain detailed documentation and update support queries in real time.
• Contribute to continuous improvement of IT services, processes, and documentation.

Tech You'll Get Hands-On With:

• Office 365 Suite (SharePoint, Teams, OneDrive)
• Hyper-V, VMware (clustered environments)
• HPE/Aruba Networking, VLANs, routing, MPLS

What We’re Looking For:

• Solid 3rd Line support experience in an MSP or fast-paced environment.
• Deep knowledge of Microsoft and Office 365 ecosystems.
• Strong networking experience including VLANs and routing.
• Excellent communication skills—both written and verbal.
• Self-starter who can work independently and as part of a wider support function.
• Full UK driving license.
• Microsoft, CompTIA, or Cisco certifications.
• Experience with CyberEssentials or on-premise telephony.

What’s In It For You?

• Salary up to £45,000 + on-call allowance
• Hybrid working (Bridgend & Remote)
• Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
• Private medical insurance
• All equipment provided (laptop, mobile, monitor, etc.)
• Supportive team and clear path for development

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

Referrals increase your chances of interviewing at Accelero by 2x

Get notified about new Support Engineer jobs in Bridgend, Wales, United Kingdom.

Pencoed, Wales, United Kingdom 1 week ago

Pencoed, Wales, United Kingdom 12 hours ago

Bridgend, Wales, United Kingdom 1 month ago

Bridgend, Wales, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.