Technical Account Manager

Account Manager

Position Concept

As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.

Working closely with the engineering team the Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.

The Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.

Key Tasks

Duties to include:

• Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
• Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.
• The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
• Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
• Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's).
• Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.
• Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
• Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
• Ownership of engineering risk register and report on critical systems availability/asset reliability.
• Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
• Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.
• Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
• Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
• Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
• First Line Management of escalation of Specialist Vendor performance issues.
• Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
• Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
• Ownership of the financial performance of the account including the development of opportunities relating to projects.

Personal Specification:

• Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
• C&G Pts. 1 & 2, equivalent or exceeds.
• 18th Edition IEE: Wiring and Installation.
• IOSH Managing Safely (Or NEBOSH equivalent)
• Excellent communication skills and the ability to deal with all levels of staff/management/customers.
• Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.
• Enthusiasm & Proactive in achieving the highest standard of operation.
• Have excellent IT and report writing skills.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
• Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
• Advanced communication skills with a full understanding of customer needs & expectations
• A high level of initiative, with drive to continuously improve the operation.
• A smart presentable professional appearance
• Ability to comprehend and act upon both verbal and written instructions
• Integrity, honesty and punctuality is also expected
• Collaborative Team Player, who works effectively to achieve common goals