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Key Account Manager

Stourport-on-Severn

£ 37000 - 50000/annum

Job Title: Key Account Manager

Location: Field-based (Some national travel) and Stourport office based

£37K + quarterly bonus (£7500) + car/allowance (circa 50K package)

Job Purpose:

Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required.

Main Tasks & Responsibilities:

Strategic Planning:

* Develop and execute a business plan aligned with organisational goals.

Contract Management:

* Renegotiate lapsed contracts and establish new agreements.

Strategic Development:

* Implement strategies with the After Sales Manager for new services and products.

Account Reviews and Projects:

* Conduct strategic reviews for growth and profitability.

* Manage project delivery within agreed timelines.

Communication and Negotiation:

* Utilise effective presentation, negotiation, and influence skills.

* Address client concerns and manage escalated calls.

Compliance and Database Management:

* Assist with compliance activities, such as supplier waste audits.

* Oversee key accounts to optimise contract revenue.

Reporting and Targets:

* Provide regular reports to the manager on sales activities and key client advancements.

* Achieve individual quarterly sales targets.

Client Satisfaction and Collaboration:

* Understand clients’ needs and propose solutions aligned with their goals.

* Monitor service delivery to ensure consi...

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