Customer Service & Sales Coordinator

Job Title: Customer Service & Sales Coordinator

Location: Coventry

Contract Type: Permanent

Salary: £24,000 - £26,000

Hours: Full Time

Driving Licence Required: Yes

Own Car: Yes

About the Role

We are seeking a proactive and organised Customer Service & Sales Coordinator to join our growing team. This is a varied role where you will act as a key point of contact for customers while providing essential support to the commercial team. You will play an important part in ensuring enquiries, orders and customer requests are handled efficiently, contributing to a positive customer experience and smooth day-to-day operations.

Key Responsibilities

Providing administrative support to the sales and customer service teams
Managing customer enquiries via phone and email in a professional and timely manner
Preparing customer quotations and processing orders accurately
Updating and maintaining CRM systems and internal databases
Liaising with production, logistics and other internal departments to ensure customer requirements are met
Monitoring order progress and communicating updates to customers
Assisting with reporting and general office administration
Supporting ongoing business development and customer retention activities

About You

To be successful in this role, you will have:

Excellent organisational skills with strong attention to detail
Confident communication skills, both written and verbal
A professional and customer-focused approach
Good IT skills, including Microsoft Word, Excel and Outlook
The ability to manage multiple tasks and prioritise workloads effectively
Previous experience within an administration, customer service or sales support environment would be advantageous
A full UK driving licence

Benefits

Competitive Package

Salary from £24,000 + per annum
Company benefits package
Free onsite parking

Career Development

Ongoing training and professional development opportunities
Clear progression pathways within the business

Positive Working Environment

Friendly and supportive team culture
Collaborative workplace with long-term career prospects

Work-Life Balance

Full-time permanent position
Stable working hours with a well-established businessIf you are a motivated administrator with strong customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website