Application Support Engineer

We are currently recruiting for an Application Support Engineer based in London (Hybrid).

Pay rate: £350-£400 (Outside IR35)

Contract duration: Temporary ongoing

Job purpose:

Our client requires an Application Support Team member to join the 2nd line support of their in-house developed applications. This role will have the following responsibilities:

• Action incoming incidents from the Service Desk, resolving in line with agreed KPI’s. Prioritise tickets. Answer incoming emails to the shared Application Support Mailbox. Provide on-call in line with the L2 team rota. Action and upscale major incidents in a timely manner. Attend meetings when required to provide technical input. Effectively support transition of any new services into support, contributing to all relevant documentation and run books as required.

Knowledge & skills required:

• 5+ years relevant experience in software support, with exposure to testing and development environments.
• 5+ years working in a service desk environments
• Good verbal and written communication
• Linux/Unix, Windows, mobile applications, web technologies and databases
• MySQL, MongoDB
• Experience of resolving user support calls and deploying fixes
• Experience of working closely with development, test and deployment teams
• Working knowledge of mobile technologies such as MDM, Windows Mobile, Android, Linux, mobile technologies and auditing software.
• Experience of training end users on the best use of technology
• Working knowledge of Atlassian Tools like Jira and Confluence
• This is a multidiscipline role and the ability to pickup new skills and knowledge quickly is essential. The focus at the moment is continual service improvement
• Demonstrable experience of creating concise and effective documentation

Essential:

• Application Support
• Technical Support
• MDM
• Bespoke services
• Middleware
• Technical Documentation
• Virtual Servers
• Event Management
• Network Topologies
• ITSM
• Linux command line
• SaaS
• Demonstrable knowledge of core ITIL functions and relationships
• Supporting high availability Applications and systems
• Very good verbal and written communication skills
• Exposure and ability to work across support lifecycles.
• Focused systematic and pragmatic approach to problem solving.
• Experience in building mobile and desktop devices