Customer Sales Advisor - Live Chat

Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.

Role:

We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment.

Hybrid working is available once fully trained and after passing probation.

Responsibilities of the Customer Sales Advisors - Live Chat:

• Manage multiple live webchat conversations at once, driving sales conversions and revenue
• Handle acquisition, upgrade, renewal and retention sales conversations via live chat
• Achieve individual and team targets across sales, accessories and productivity metrics
• Follow FCA-regulated processes and compliance requirements throughout every interaction

Requirements of the Customer Sales Advisors - Live Chat:

• Previous experience in webchat, online customer support or digital sales environments
• Strong commercial mindset with confidence working to targets and KPIs
• Ability to multitask, work quickly and remain resilient in a high-pressure setting
• High level of accuracy with a process-driven and compliance-focused approach
• 40 hours per week on a shift-based rota, issued one month in advance
• Exeter city centre
• Minimum four weeks of structured, on-site training
• Hybrid working is available after passing probation.
• 28 days holiday including bank holidays
• Opportunity to develop within a high-performing sales environment
• Immediate start available subject to vetting and onboarding

If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.

Note on Sponsorship:

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse