Service Engineer

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards

To demonstrate & explain correct product care to customers

Be customer focused and provide a high level of service to every customer

Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments

Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

Experience of uPVC installation and maintenance (or relevant qualification)

Excellent customer service skills and experience in a customer facing environment

Be able to work on your own initiative in a standalone field based role

A willingness to travel as required and show flexibility within the working week

Good time management skills

Good communication skills

A full driving license

What We Offer

Competitive basic salary and Performance related bonus

Van (for business use only)

31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off

Paid time off annually to volunteer

Comprehensive health and well-being benefits

Heavily discounted group discount scheme on all products

Group Perks and freebies

Opportunity to work with a forward-thinking and supportive team.

Career development and continuous learning opportunities

Important Information About Right to Work

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