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Key Accountabilities:As part of our team, you will be responsible for the following:
First-Line IT Support:
Take ownership of customer incidents or service requests and see them through to resolution.
Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
Maintain accurate support tickets and provide dai
IT Service Desk Analyst - Hersham - £30,000 DOE Role: IT Service Desk Analyst Location: Hersham, Surrey Salary: £25,000 - £30,000 A leading independent school are seeking a talented IT Service Desk Analyst to join their IT team. Position Overview: As an IT Service Desk Analyst, you will play a crucial role in supporting the technological i
Job DescriptionService Desk Analyst – City of London –- £50,000 base + Overtime & BonusWe are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for emplo
Job DescriptionService Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will o
About Wavex
Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio.
About the role
You will be responsible f
Join our team!
As an IT Service Desk Analyst, you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently.
You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, provi
Develop your career within a great team
Wavex Technology is one of the most established IT providers in London, a multi-award winning Managed Service Provider, offering services to prestigious businesses around Microsoft cloud (Azure), support (mainly Microsoft environments), IT security and IT transformation.
At Wavex you will continue to hone you
Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus
We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function.
You will act as the first point of contact for employees who are
Job Source: Harrington Starr
Service Desk Analyst
London Area, United Kingdom
Service Desk Analyst
Circa £30k - £35k
Fully Remote
We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern.
As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals.
What we are looking for:
2nd line support experience
Microsoft Stack – Azure / SharePoint
Active Directory
A positive mindset and a willingness to learn.
Background in Network Support
What we are offering:
25% increase in pay when on Night shifts
Quick Progression
Weekly training sessions
This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions.
If this sounds of interest, please apply for more information!