Service & Support Executive

Company profile: The company are a Packaging Distributor who are now looking for a Service & Support Executive to join their growing team

Title: Service & Support Executive

Role and Responsibilities:

We’re looking for a customer-focused Service & Support Executive to join an SME environment, acting as a key point of contact for customers and working closely with Sales, Finance, Purchasing and Operations.

Managing customer enquiries, orders and queries from start to finish.

Building strong customer relationships and providing excellent service.

Resolving problems and taking ownership when things go wrong.

Supporting Sales with customer information, quotations and opportunities.

Monitoring customer stock, agreements and call-off activity.

Liaising with suppliers on availability, lead times and deliveries.

Supporting Finance with invoice and order queries.

Keeping customer records and information accurate and up to date.

Identifying opportunities to improve processes and customer experience.

Skills and experience:

Proven experience in customer service, customer support, account support or a similar role.

Ideally, experience within packaging, manufacturing, distribution or supply chain.

Excellent written and verbal communication skills.

Strong customer focus and a genuine desire to provide a great customer experience.

Strong problem-solving skills and the ability to think on your feet.

Takes ownership and sees issues through to resolution.

Strong organisational and administrative skills with excellent attention to detail.

Ability to manage competing priorities and work to deadlines.

Calm and professional when dealing with challenging situations.

Ability to work collaboratively with colleagues across different areas of the business.

Good IT skills, including Microsoft Office and CRM/ERP or order management systems.

Able to maintain confidentiality and handle customer information appropriately.

Salary: Up to £34,000 plus bonus, hybrid working

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