Customer Service Administrator
Orpington
Customer Service Administrator
Orpington, Kent
£23,052- £26,000 per annum + commission earnings
Job Purpose
We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.
As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.
You will be performing vital customer support as well as administrative duties including dealing with a high volume of phone calls and emails. You will be involved in performing basic resets over the phone, scheduling Engineer’s work, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.
About you
We are looking for a competent individual who has excellent communication and IT skills. You will be customer focused, articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.
Responsibilities:
Point of contact for customers with queries, complaints, feedback, and requests
Ensuring timely and professional responses to all incoming and outgoing email correspondence
Diary management of the engineers and allocating of their jobs
Providing costings and quotes to customers
Quoting and ordering parts for jobs
Invoicing
Updating systems at all times regarding queries and outcomes
Manage own workload
Skills:
Being flexible
Using initiative
Communication and listening
Information technology
Organisation
Customer service
Being confident and focused
Being professional and courteous
Resolving problems quickly
Being thorough and analytical
We are offering:
Competitive salary dependent on experience
23 days holiday plus bank holidays, plus 1 day attendance bonus
Pension scheme
Onsite / close free car parking
BUPA Health & Safety and an employee assistance program
Sick pay scheme
Staff referral scheme
Company incentives
Training and development opportunities
Hybrid working 1 day per week (after probation)
Friendly, supportive team environment
Dress down and Pizza Friday!
Working hours between 8:30 am - 5.00 pm Monday - Friday.
Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply right away!
*Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards