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Customer Service Administrator

Orpington

Customer Service Administrator

Orpington, Kent

£23,052- £26,000 per annum + commission earnings

Job Purpose

We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.

As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.

You will be performing vital customer support as well as administrative duties including dealing with a high volume of phone calls and emails. You will be involved in performing basic resets over the phone, scheduling Engineer’s work, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.

About you

We are looking for a competent individual who has excellent communication and IT skills. You will be customer focused, articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.

Responsibilities:

Point of contact for customers with queries, complaints, feedback, and requests

Ensuring timely and professional responses to all incoming and outgoing email correspondence

Diary management of the engineers and allocating of their jobs

Providing costings and quotes to customers

Quoting and ordering parts for jobs

Invoicing

Updating systems at all times regarding queries and outcomes

Manage own workload

Skills:

Being flexible

Using initiative

Communication and listening

Information technology

Organisation

Customer service

Being confident and focused

Being professional and courteous

Resolving problems quickly

Being thorough and analytical

We are offering:

Competitive salary dependent on experience

23 days holiday plus bank holidays, plus 1 day attendance bonus

Pension scheme

Onsite / close free car parking

BUPA Health & Safety and an employee assistance program

Sick pay scheme

Staff referral scheme

Company incentives

Training and development opportunities

Hybrid working 1 day per week (after probation)

Friendly, supportive team environment

Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday - Friday.

Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply right away!

*Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards

Apply

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Customer Service Administrator jobs in Orpington

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