Service Engineer

About The Role

Service Engineer working 44.5 hours per week.

Responsible to : Aftersales Manager

Responsible for : Repair of both customers and stock machines returned from our Store Network.

Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards.

Ensure that a consistently high level of service is offered to our customers.

Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.

Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.

Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.

Provide technical support to staff & customers with accuracy, efficiency & courtesy.

Promote good Customer Service practices on the phone, at counter and on customers premises. Always represent the company in a clean and smart uniform and a courteous manner.

Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff

Any other reasonable duties as required.

Shared Responsibilities Identification reporting and rectification of any product quality issues with Aftersales Manager

Personal training and development in conjunction with Aftersales Manager

Development of new systems and work practices with Aftersales Manager

Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager

Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager

Limits to Authority

Comply with operational practice as determined by Aftersales Manager

Comply with H & S regulations as determined by H & S Manager

Benefits

What youll get in return for your commitment: Staff Discounts

Healthcare Cash plans

A company pension scheme

Life Cover

Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services

Dis...