Helpdesk Administrator

Working for this highly successful and passionate business with over 20 years as a recognised market leader, the Helpdesk Administrator will be the first point of contact for urgent property and health and safety enquiries, liaising with contractors to provide updates on estimated work.

Hours of work - Monday to Friday, 9am-5pm.

The Chester Head Office is based in the city centre in a stunning location – the role is fully office-based. With free city centre parking; a company pension; private medical insurance; 25 days’ holiday plus Bank Holidays; an Employee Assistance Programme; employee recognition awards; and access to a platform with retail discounts and offers.

Responsibilities:-

· Being the first point of telephone contact for urgent property enquires - clarifying details and providing initial guidance to the caller

· Process and accurately record property enquiries on the internal database

· Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated

· Determine responsibility for repair issues and advise the caller accordingly

· Confirm completion of works with contractors and processing of recharges when required

· Determine the correct accounting code when processing orders to maintain budget levels

· Communication with internal departments following works to maintain fixtures and fittings inventory

· Assist in driving contractor performance through feedback on time, cost, and quality assessments

· To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies

Skills and Experience:-

· Customer service and telephony experience is essential, along with exceptional problem-solving abilities

· Excel and Outlook skills (including Inbox management) are essential

· High degree of accuracy and attention to detail

· Great organisational skills and ability to prioritise and work to tight timescales

· Excellent communication skills, both written and verbal

· Flexibility to cover other departmental tasks or assist as required

· Good team player

· Able to manage difficult conversations

KEYWORDS: helpdesk, property, queries, support, claims

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