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Norwich
Employer Description: Proteo is the developer of a range of products and services to transform road haulage and transportation businesses into dynamic, highly efficient operations and have a small but very capable and knowledgeable team. With ever more margin pressure on hauliers, the company’s products and services are well placed in the market t
Norwich
Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment?My client are a rapidly growing SME, a dedicated Managed Service Provider, and are currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking a dynamic and agile 2n
Norwich, Norfolk
£1 - £1000/month
Customer Support Representative – French – Athens, lovely Greece Start your next adventure in one of the most ancient cities in the world, Athens Greece is famous as the birthplace of democracy. Our client is worldwide recognized for customer experience BPO, technology, consulting, and analytics services, delivering optimized customer care, tech
Norwich
**This position has now been filled but please do still send your CV to us for other potential vacancies** R13 are excited to be partnering a reputable financial firm in the recruitment of a Training & Support Officer to help individuals with any support needed on accountancy-related software. No prior training experience is necessary. This role
Norwich, Norfolk
£30000 - £35000/annum DOE
R13 are excited to be partnering a reputable financial firm in the recruitment of a Training & Support Officer to help individuals with any support needed on accountancy-related software. No prior training experience is necessary. This role would suit someone who has a background in bookkeeping or finance and has played a hands-on role in this func
Norwich
Our client based in Norwich is looking for an organised Event Planner / PA Office Coordinator to join their team.This is for an immediate start and is until the end of January 2024. You will be working 9-5 Monday – Friday, ideally 100% office based with free parking however you could have the occasional home day when organising the event. Nearer to
Norwich
Sales Executive £33k plus bonus, company car, company pension, 25 days holiday. Sales Executive - East Anglia A fantastic opportunity to develop your career as my client’s new Sales Executive and join a global manufacturer of power tools and equipment, who boast an internationally recognised brand and offer a range of high quality, innovative, reli
Norwich
Are you an experienced Executive Assistant seeking a new role? Look no further! Our client a leading company in their sector is seeking a full time Executive Assistant to join their team on a permanent basis within private client. The roleYou will be responsible for supporting all areas of the business. The role reports to the Executive Services Te
Norwich
An opportunity has arisen for a Software Support Executive to join an industry-leading and well established Norwich city centre business.
Self-motivation and a natural flair and ability in I.T. are key requirements for this role and would be ideal for someone with 1-2 years’ experience in the industry, looking to kickstart their IT career.
A keen desire to be involved from the ground up and progress and to take on responsibility whilst still happy to do basic tasks are essential attributes for the successful candidate.
This role supports the smooth running of the IT department and is the first point of contact for internal and external customers. Strong customer service attributes are key to ensure we continually improve the level of service provided as well as an ability to communicate well at all levels and to follow through and 'make it happen’ in resolving issues.
Duties & Responsibilities:
• Ensure the Service Desk is manned at all times and calls answered within given SLA’s.
• Prioritise and log calls/emails, assess urgency and assign issue to department/person who can resolve the issue within 30 mins.
• Follow up all external client calls raising issues with products and ensure the client is aware their call is being dealt with and provide ongoing feedback with regard to resolution time and resolution status.
• Administering and supporting the back-up solution including offsite retention.
• Maintaining and supporting all hardware and third-party software in line with agreements.
• Be part of the support team available for any exceptional/urgent out of hours work.
• Ensure security of systems and data is always maintained.
Personal Specifications:
• A keen interest in I.T. and willingness to learn.
• A self-starter, keen to promote best practice and support for procedures.
• Ability to trouble-shoot using logical analytical skills.
• An eye for detail, quality and exemplary customer service.
• Good communication skills both written and oral
• Good team worker with the ability to work unsupervised
• Ability to continuously deliver high quality high volume output in an ever-changing environment
• Ability to work under pressure and to deadlines whilst maintaining quality
Please note-this is an office-based role with a working week of Monday to Friday 9.00am to 5.30pm.
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