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Siamo Recruitment a division of Siamo Group

Desborough / Global

Administrator

Job Description

Customer Service Administrator
Desborough, NN14
£13.50 Per Hour

We are looking for a customer-focused individual to join a busy team based in Desborough, NN14.

The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems.

You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots.

Days & Hours

Monday to Friday 08:00am - 17:00pm

Main Duties

  • Answering emails from both internal and external personnel
  • Problem solving for clients, customers, and internal departments
  • Meeting client and customer expectations
  • Resolving customer and client queries
  • Providing reports in a timely manner
  • Checking deliveries have cleared on the system and investigate any issues
  • Chase outstanding deliveries

About You

  • Excellent communication skills
  • Customer service experience
  • Ability to work in a fast-paced environment
  • Experience using SAP
  • IT literate; Microsoft Excel, PowerPoint, and Outlook
  • Excellent attention to detail
  • Good geographical knowledge
  • Conscientious and hard-working
  • Reliable with good timekeeping
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