Operations Manager

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We are looking to recruit an experienced Voids Operations Manager lead and manage the day-to-day delivery of voids services, ensuring repairs are completed safely, efficiently, and in line with contractual KPIs, regulatory standards, and resident expectations. The Operations Manager provides operational leadership, drives performance, and ensures a consistently high-quality service across all trade teams.

What You’ll Do

*       Lead the management of a voids service, ensuring high-quality operational delivery.

*       Monitor quality, safety and environmental standards, ensuring full compliance with Health & Safety requirements.

*       Ensure profit and performance targets are delivered on all contracts.

*       Monitor daily Work in Progress (WIP) to include the following. Examples: Aged WIP; Jeopardy; Past appointments; No Access; Follow-ons; Unappointed Jobs.

*       Manage labour, scheduling and material resources effectively to meet delivery and commercial targets.

*       Awareness of profit and loss, contract profitability and financial risks.

*       Oversee material spend and ensure value-for-money procurement.

*       Monitor overall contract performance and ensure all KPIs are consistently achieved or exceeded.

*       Liaise with client representatives, resident groups and stakeholders in a professional and proactive manner.

*       Carry out supervisor reviews, ensuring teams remain high-performing and addressing underperformance proactively.

*       Provide leadership and direction to supervisors, DLO operatives, administrators and subcontractors.

About You

*       Experience within voids, housing maintenance or property services environments.

*       Knowledge and experience of using NHF SOR codes and other pricing models

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