Junior Network Engineer (Cyber Security / Network Support)

Junior Engineer (Cyber Security / Network Support)

Location: Edinburgh – Hybrid (2 days on site per week)

Salary: £39,000 + benefits

Type: Permanent, Full-time

Reporting to: Technical Manager

The Opportunity

Weworking with a growing cyber security specialist that helps public and private sector organisations reduce cyber risk and get more value from their technology. They offer cyber security advice, professional services and managed services, and work closely with leading technology partners.

They're now looking for a Junior Engineer to join an established technical team based at one of their key customers. You'll work as an extension of the customer's IT Service Delivery and Support teams, right in the middle of a live digital transformation programme. It's a great chance to learn modern security technology quickly, on real-world projects.

What You'll Be Doing

Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders

Identifying and prioritising tickets by how critical they are and how much they affect the business

Handling end user support requests and technical issues as part of a central IT delivery team

Managing ticket backlogs and organising your own time, both on your own and as part of the team

Carrying out Adds/Moves/Changes on production systems, with close attention to detail

Building strong relationships with the customer and your colleagues, and delivering service outcomes that are measured and reviewed

What You'll Need

An understanding of core cyber security principles such as ZTNA and Remote Access

Hands-on experience with Zscaler (highly desirable)

Experience in a service desk, support or ticket-based environment

Strong communication skills and a customer-focused attitude

Eagerness to learn and pick up new technologies

Experience with UK public or private sector organisations would help

A degree or equivalent professional experience is welcome but not essential

What's On Offer

£39,000 basic salary plus performance-based incentives

Private medical healthcare</...