Claims Handler

Overview

Join to apply for the Claims Handler role at The Ardonagh Group.

This role can be undertaken at our offices in Winnersh and Milton Keynes.

Responsibilities

• Efficiently handle all claims allocated to you on a designated caseload, managing claims from cradle to grave and liaising with clients, insurers, claimants, policyholders, brokers and other experts.
• Refer claims that fall outside of personal authority levels to your line manager.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Assist in the training of new or inexperienced staff in the use of company systems and processes.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training, ensuring this is recorded in line with Training & Competency requirements.
• Conduct the business of the company at all times in a courteous and efficient manner.
• Act for both the insured and the insurer as required, adhere to all group procedures and policies regarding conflicts of interest and the fair treatment of customers, and follow the systems and controls to ensure this.
• Undertake any other tasks as may reasonably be required by the company.

Qualifications

• Ideally you will have experience of dealing with a varied portfolio of motor, liability and property related claims.
• Excellent customer care experience.
• General Insurance principles and practice.
• A strong work ethic and time management skills to efficiently handle a large caseload.
• Class of risk, product, and market knowledge.
• Numeracy and Literacy.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs, plus continuous training and development opportunities to progress your career with an ambitious and growing company.

So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.

#AIB

Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page