Technical Service Delivery Manager

Technical Service Delivery Manager

Location: Luton
Rate: Up to £90 per hour (Inside IR35)
Contract: 6-month Contract

The Role: As the Technical Service Delivery Manager, you'll be required to support the delivery of technical services within a Defence environment by acting as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence.

Please note: Due to the nature of the work, you will need to already hold a high level of UK security clearance

Key Responsibilities

• Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication.
• Map, review, and optimise end-to-end business and technical processes to improve service delivery and operational efficiency.
• Identify opportunities for technical solutions and recommend improvements to ways of working.
• Provide consultancy and guidance to the engineering community on service management best practices and process improvements.
• Collaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions.
• Monitor service metrics, identify trends, and support continual service improvement initiatives.

Experience required

• Strong Service Delivery Management experience within a Defence or secure environment.
• Excellent process mapping and business process improvement skills.
• Proven experience managing incidents, service requests, and technical support activities.
• Ability to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement.
• Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams.
• Experience working within ITIL-based service management environments is desirable.