Engineering, Specialist

The Opportunity

Today, EF English Live does not consistently apply appropriate QA coverage to relevant Salesforce and Web tickets before release. Volume has outpaced our current QA capacity, so coverage gaps happen, and where testing does happen it often leans towards happy-path checks rather than risk-based regression testing. We already use AIO for automation and want to build on it further, and more hands are needed to close the coverage gap in the meantime.

Job Description

The Opportunity

Today, EF English Live does not consistently apply appropriate QA coverage to relevant Salesforce and Web tickets before release. Volume has outpaced our current QA capacity, so coverage gaps happen, and where testing does happen it often leans towards happy-path checks rather than risk-based regression testing. We already use AIO for automation and want to build on it further, and more hands are needed to close the coverage gap in the meantime.

This role is about adding real capacity: hands-on testing across relevant Salesforce and Web tickets, with risk-based coverage applied according to the nature and impact of each change, plus active support extending and complementing our existing AIO automation. Our existing QA lead will continue to own and drive the automation strategy; this hire works alongside them, splitting time between hands‑on testing and helping extend that automation over time.

Role Overview

This is a fixed-term contract engagement, initially for 4 to 6 months. The Senior QA Automation Engineer will provide thorough, hands‑on testing across relevant Salesforce and Web tickets, applying risk-based coverage according to the nature and impact of the change, while also helping extend and complement our existing AIO automation. This is a genuinely hybrid role: meaningful hands‑on testing capacity now, and a growing share of automation work over time , done in close partnership with our existing QA lead rather than in place of them.

Within 3 Months, Success Looks Like

• All relevant Salesforce and Web tickets receiving appropriate QA coverage before release, with risk-based testing applied according to the nature and impact of the change.
• Regression testing meaningfully expanded beyond happy‑path checks.
• Our existing AIO automation extended and complemented, with additional tooling or approaches identified where they would provide better coverage or maintainability.
• The existing QA lead measurably better supported, with more capacity across the team rather than the load resting on one person.

Main Responsibilities

Hands‑On QA Coverage (Salesforce & Web)

• Provide thorough manual and exploratory testing across relevant Salesforce and Web tickets, applying risk-based testing according to the nature and impact of each change.
• Prioritise regression testing, not just happy‑path checks, to reduce the risk of shipping undetected issues.

Test Automation & Tooling

• Extend and complement our existing AIO automation, identifying where additional tooling or approaches would provide better coverage or maintainability.
• Work alongside the existing QA lead, who owns the overall automation strategy and roadmap, contributing hands‑on automation build where needed.

Collaboration & Capability Building

• Work alongside the existing QA lead and engineering team to raise the overall QA bar, across both tooling and process.
• Partner with Business Systems and engineering leads to prioritise coverage based on commercial risk.

Reporting

• Report to Business Systems Engineering leadership, with visibility on release risk and quality metrics shared with the wider team.

Technical Background & Skills

Core Experience

• Strong hands‑on manual and exploratory testing experience across web applications and, ideally, CRM/Salesforce environments.
• Experience in automating tests using Javascript /Typescript frameworks (e.g. Nightwatch.js, Cypress, Playwright)
• Experience with API and integration testing, including validating data flows between Salesforce, web applications and third‑party systems.
• Comfortable splitting time between hands‑on ticket testing and automation work, rather than being purely one or the other.

Ways of Working

• Genuinely hybrid: as comfortable manually testing a ticket as contributing to an automation framework.
• Collaborative: complements and supports the existing QA lead's automation strategy rather than working around it.
• Pragmatic about what to automate first, while making sure day‑to‑day coverage across Salesforce and Web doesn't slip in the meantime.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About The Team

EF English Live is powering the next generation of English language learning for millions of learners, worldwide. We’re reinventing education through a combination of real EF teachers and AI language learning technology with online English courses that simulates real‑life scenarios. Join classes 24/7 from anywhere and progress faster with a method that works.