Operations Planning Coordinator

Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you?

Here at GXO, we are currently recruiting for a Central Planning Coordinator to join our Branston team, supporting our customer, B&Q . In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we’d love to hear from you.

This is a part time, permanent position, working any 5 from 7 shifts between 09:00-14:00

Pay, benefits and more:

We’re looking to offer a salary of  £15,487.29 (plus a 25% unsocial allowance for weekends and after 20:00 ) , and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise

Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses

Manage customer incident calls and emails from initial contact through to resolution

Maintain accurate and up-to-date records, including designated spreadsheets and documentation.

Rebook customer orders and provide updates via phone or text message

Follow all operational procedures, reporting any incidents of non-compliance as required

What you need to succeed at GXO:

Previous customer service experience or NVQ Level 3 in Customer Service

Strong communication skills, both written and verbal, with the ability to work in a busy environment

A committed team player who is well organised and takes ownership of tasks

High attention to detail with confident IT skills, including Microsoft Office

Educated to GCSE level or equivalent

We engine...