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Corecom Consulting
Manchester
Technical Lead - Exciting Opportunity in Innovative Tech Company - One day a month in Manc - £80k DOE About the client: They are a leading tech company, with a vast network spanning over 10,000 industry retailers, manufacturers, and finance partners across the UK and Europe. Their mission is to streamline industry sales processes, offering consumer
Job Source: Corecom ConsultingAbsolute Recruitment
Middlewich
Job Title: Technical Support Location: Middlewich – Office Based, including some travel to deliver support to Customers on their sites – These customers are based across the North West Hours: Monday to Friday, 9am-5pm. (With 1 week in 4 on call and occasional weekend working). Salary Range: Up to £28,000 dependent upon experience Company Van av
Job Source: Absolute RecruitmentMRJ Recruitment
Manchester, England, United Kingdom
**Game-Changer with Coding Expertise Wanted** We're seeking a seasoned Technical Lead to shape the future of our gaming empire. With 63 million customers in 22 languages, our tech marvels have revolutionized the industry. Split your time 50-50 between refining tech solutions and mentoring/coaching our team. Your expertise in Golang, TypeScript, a
Job Source: MRJ RecruitmentAbsolute Recruitment
Middlewich
Job Title: Senior Technical Support Location: Middlewich Hours: Monday to Friday, 9am-5pm. (With 1 week in 4 on call and occasional weekend working). Salary Range: Up to £40,000 dependent upon experience (Plus on call, call out fees). Are you looking for your next Technical Support role? Experience in MSP with a wide range of exposure to every
Job Source: Absolute RecruitmentOwen Daniels Consultancy
Warrington
Technical Support Specialist Location: Fully Remote or based in Daresbury HQ Salary up to: £45,000 + Company Benefits Full-time, Permanent We are delighted to be working with a versatile business whose main aim is to combat supply chain issues within manufacturing & engineering businesses. The software that they provide is integrated to the exist
Job Source: Owen Daniels ConsultancyMcGregor Boyall
Manchester, England, United Kingdom
Middleware Technical Lead - Resilience ** Hybrid working 2 days office Contract, up to £800/day (inside IR35) Leading financial services client is looking for a Middleware Technical Lead focused on resilience who will ensure the smooth and secure flow of data across critical processes. Your focus will be on safeguarding this journey against potenti
Job Source: McGregor BoyallSocium Recruitment
Manchester
Development Team Lead \ Technical Lead Want to lead a team / already lead one? Decision \ ML Applications Proven track record of internal development & Promotions. Sound like a Product, Tech stack and culture you are looking for? A SaaS company based out of Manchester, offering remote work are about to build its 3rd squad in 18 months as they
Job Source: Socium RecruitmentPontoon
Manchester
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience i
Job Source: PontoonStockport, England, United Kingdom
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers.
We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software.
The postholder will oversee daily operations during scheduled shifts, and this will include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible for ensuring key team members are performing on your shift and meet daily targets. Ultimately, you will make sure all aspects of daily operations on your shift run smoothly whilst implementing efficient workflows. Training will be provided on the job and you will be given full support to grow and develop your career at Dematic Software. If you are a natural leader committed to high quality service and have experience in our industry, we’d like to meet you!
MAIN JOB OBJECTIVES
• Assign workload by triaging issues and prioritise according to the business impact
• Provide direction and feedback to the team during shifts
• Oversee day to day operations and improve performance
• Train and coach new team members
• Ensure documented processes are followed
• Motivate the team to maintain high performance
• Resolve queries and manage escalations
• Foster and maintain a positive work environment
• Report on team performance on a weekly basis to management
REQUIRED SKILLS
• An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
• Proven experience as a Team Leader or in a relevant managerial role
• Leadership skills and ability to make decisions in a speedy but logical fashion
• Able to adhere to current processes with an open mind
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• Demonstrable detailed experience working in a customer facing role
DESIRED SKILLS
• A knowledge of ITIL processes, and ideally ITIL certified
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving
• A willingness to visit customers’ sites to gain a deeper understanding of applications
• A strong software engineering or computing background •
Experience with working in the Information Technology industry
• Further/higher education qualifications preferably in an engineering discipline and/or computing
BENEFITS
Competitive salary- based on level of experience and expertise
Incentive scheme designed to reward individual contribution and performance
Group Personal Pension scheme with generous Company contributions and made by salary exchange
Holidays - 25 days plus bank holidays
Private Health scheme (non-contributory for employees)
Life assurance
Onsite gym
Onsite Cafe
Technical Support Team Lead jobs in Stockport, England, United Kingdom
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