Planning Coordinator

Job title

Planning Coordinator

Function

Planning & Dispatch, Customer Services

Location

Ripponden

Reports to

Planning Team Leader

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer's request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers.

Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time.

This role will be managing catering work with our Catering subcontractors.

Key tasks
Prioritise workload based on contract, geographical location and skill
Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken
Make a high volume of outbound calls to our customers to plan in their servicing
Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly
Manage contractual servicing so that we adhere to SLAs whilst keeping our customer's safe
Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs
Liaising with our customers daily to provide solutions to requests in an efficient and professional manner
Develop and maintain good working relationships with internal and external customers and colleagues
High standard of house-keeping and time keeping

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)
Confident communicator
Strong organisational skills
Self-motivated with high attention to detail
National geographic knowledge

Experience (what you have done)
Experience of working in a planning role, or similar
Experience of working in a customer-facing position
Have worked in a commercially driven environment

Personal qualities

(the way you think and act)
The ability to work successfully in a target-based environment
Must have the ability to make decisive decisions in a timely manner
Team player with a can do attitude
Understanding of workload requirements based on job volume

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