Facilities Coordinator

As Facilities Coordinator you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day.

You’ll be supervising the day-to-day operations of Facilities Services, providing high quality customer service and experiences, creating a fun and safe place to work, including office administration, health & safety activities and ad hoc service requests.

The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

Core Responsibilities

Quality, Health, Safety and Environment

It is the overall objective for all of our roles to participate in creating and enhancing our safety culture. To support this you’ll log quality hazards and ensure resulting actions are closed out.

• You support with all in-Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable
• You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
• You report all accidents, occupational illnesses and emergencies
• You support site safe permit activity when required
• CBRE has deployed well developed and thorough QHSE Log books you are expected to maintain these as required
• Conduct and manage incident reports, proactive site audits and inspections, report ensuring remediate actions and closure within specified time frame
• To ensure a safe working environment for all you complete monthly compliance tasks assigned to you
• To demonstrate compliance you undertake and support site audits
• You assist with Building Evacuation Team training and drills
• You will embed a culture of safe working and compliance capturing RISE Behaviours
• You will actively engage with CBRE communications and announcements
• Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners operations
• You actively contribute to team huddles, where applicable you ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
• You monitor and manage the deployment of services and action requests through the ticketing system
• You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
• You proactively ensure general office space is tidy and presentable at all times and instil a sense of ownership within the team
• You are knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site

Customer Experience

• You perform or supervise site inspections and surveys
• Consistency of customer signage is a key driver for the client you understand the brand guidelines and ensure they are represented in posters/signage across your locations
• You also provide Facilities updates and communications for Client website
• You provide Technical support / assistance, if required
• To maintain service levels you ensure there is appropriate cover and back up for all direct line reports
• Assist with coordinating Logistics for events, if required
• Assist during larger moves and shuffles, if requested
• You manage Lost and Found items, if required
• Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required
• You support your line manager with site contract management, financial administration, quality management and People systems, processes and records
• Be aware of and deliver all relevant contractual SLAs & KPIs under remit of team
• Deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site, ensuring high quality visitor and customer experience
• Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
• You provide regular reporting of Operations activities and budget spend as appropriate
• Contribute to the monthly performance report to understand volumes of activity and operational performance
• You are the main point of contact for building management
• Proactive ambassador for building, providing solutions to issues
• You are the liaison between other Client service providers, supporting Client initiatives

People

• You’ll help to sustain and enhance our team culture of recognition
• Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle
• You understand team development and strength areas and ensure opportunities for growth and succession planning, you coach team members using CBRE core training matrix as a guide
• You provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails
• You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes
• You liaise closely with Operations and the support teams ensuring recruitment and retention of appropriate staff as required
• Ensure that efficient team scheduling, holiday planning, absence and lateness monitoring is in place
• Monthly People reporting including absenteeism
• Supplier Management
• You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery
• Supplier performance is crucial in delivering excellence you will log and track supplier related issues, and support to ensure the customer receives the best output

Finance

• You support preparation and management of operational budget within contract guidelines and
• Financial procedures ensuring spend compliance
• Work with Finance and Support teams to ensure an efficient and accurate invoice/purchase order process, investigating queries as required
• You support and recommend revenue contribution initiatives to exceed plan

Project and Programs

• You contribute to the First Day Of Business preparation and execution
• You recommend initiatives to improve the local operations or customer experience and actively encourage your team to do the same
• You plan and manage all building related projects and renovations your team is involved in
• You recognise the benefit of change and support the deployment of initiatives at site level
• You actively look for innovation that will improve any aspect of the contract

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.