Kamro T/A Tenex
Swansea / Global
IT Team Leader
- £40,000
- Hybrid
GET
The Big Jobsite
You have blocked notifications
Oops! You have blocked notifications. Click here for more info
You have blocked notifications, please check your browser settings.
You're currently subscribed to job notifications
Subscribe to notifications
You will no longer receive notifications
Swansea / Global
Location: Swansea, South Wales
Working Pattern: Hybrid
Job Type: Full-time
Salary: Up to £40,000 DOE
An excellent opportunity has arisen for an experienced IT Team Leader to join a growing and forward-thinking technology services business in Swansea. This is a hands-on leadership position where you will take responsibility for the day-to-day running of the technical support team , ensuring workloads are effectively managed, customers receive a high level of service and technical issues are progressed and resolved efficiently.
You will need to be technically capable and commercially aware , with enough technical knowledge to understand and challenge issues, support your team with escalations and communicate confidently with clients. At the same time, you'll need strong people and organisational skills to coordinate the team and keep day-to-day operations running smoothly.
Key Responsibilities Team Leadership & Day-to-Day Management Take ownership of the day-to-day running of the technical support team .
Allocate and prioritise workloads across the team based on client requirements, urgency and available resources.
Monitor outstanding tickets, response times and service levels to ensure work is progressing effectively.
Act as an escalation point for more complex technical and customer issues.
Provide guidance, support and mentoring to members of the technical team.
<span st...
Jersey Marine / Global
Jersey Marine / Global
Swansea / Global
Swansea / Global
Coity / Global
Port Talbot / Global