Program Manager

Overview

Location - London Area, UK (2 days per week in office)

Contract - 6 Months

Team Overview:

Focussing on sign- up, sign in and acquisition through prospect web journeys, third-party partner integrations and in-app purchases. Additionally provides extensive self-service capabilities for in-life customers account management such as chatbots, live chat and comprehensive help articles.

We are seeking a highly skilled and experienced Technical Programme Manager to join our dynamic Project & Programme Management team. As a Technical Programme Manager, you will be responsible for overseeing and coordinating various technical projects & programmes within our organization. You will work closely with cross-functional teams to ensure that projects are delivered on time, within budget, and meet the highest quality standards. The ideal candidate will have a strong technical background, excellent communication and leadership skills, and a proven track record of successfully managing complex technical projects & programmes.

What you'll do:

As a member of the Programme Management Leadership team, your role involves facilitating & leading communications between Global Commerce and various stakeholders in Global Streaming Technology, ensuring smooth operations, strong relationships, and aligned priorities.

Provide Line Management & Leadership to an assigned group of skilled Project & Senior Project Managers, supporting their growth and development.

Be accountable for the successful delivery of multiple projects/ programmes in your assigned portfolio, ensuring that appropriate governance and controls are in place and used by the assigned Project Manager.

As needed for large or complex initiatives, take responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish.

Provide clear and concise updates to senior stakeholders and executives as required for regular status reporting and ad-hoc decision support.

Apply best practices in programme and project management for quality project delivery & lead continuous improvement of processes.

Coordinate with other programme managers to ensure alignment and collaboration.

Collaborate with senior leadership team to align priorities, project objectives with overall business goals.

Be confident leading and chairing workshops with multiple senior, technical, product and business stakeholders and owning communication of the outputs (actions and key points).

Be comfortable working in a busy environment and able to prioritise where conflicting calls on your time exist.

Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership.

Be an active member of the Project Management community - Support the ongoing growth and development of the Project Management team by engaging in and developing team initiatives

Be an active member of the wider Global Commerce department, supporting department initiatives.

What you'll bring:

Proven experience in successfully delivering technical programmes or similar roles, spanning multiple years of managing multiple technical projects within a fast-paced industry

Experience in developing, leading, coaching, and inspiring teams of Project Managers and Senior Project Managers.

Strong understanding of software development lifecycle (SDLC) methodologies, such as Agile, Scrum, and Waterfall.

The ability to think strategically, pragmatically, and positively about product, technical and cross-functional challenges collaborating with multiple internal and external stakeholders for the benefit of our customers.

Strong leadership skills, with the ability to influence and manage relations across all levels of the organisation.

Outstanding communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Relevant technical experience, ideally with an understanding of OTT, Streaming services, Identity and Sales and Service capabilities.

A recognised Programme Management Practitioner certification is desirable.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management, Product Management, and Information Technology

Industries

Broadcast Media Production and Distribution, Technology, Information and Media, and Telecommunications

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