Financial Administrator / Client Services Admin
Birmingham
Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.
Responsibilities:
Ensure all dealings with customers are carried out in a professional and courteous manner
Undertake sufficient product and market research
Ensure all supporting documentation is maintained as per company procedures
Maintain all standards of performance as required by the firm
Ensure relevant CPD is maintained and recorded accurately
Submission of new on line applications / top ups and processing of paper based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
Adding fees/ payaways /splits entries to IO
Understand Adviser Bandings
Understand Introducers / Payaways
Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
Assist the Review Team with the preparation of AR’s & PR’s in overflow situations
Check Portfolio Reports prepared by Review Team
Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
Handle complex administration enquiries / queries as directed by the Client Services Manager
Provide training / mentoring to CSE’s and apprentice staff as directed by the Client Services Manager
Oversee and sign off Platform withdrawals / fund switches / transactions
Producing ad-hoc (non standard) and standard letters in response to customer/provider queries
Raising invoices
Obtaining life, investment and pension quotations using research tools
Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
Have a comprehensive understanding of the IO back office system and how it is integral to our business
Have good working knowledge of EIM platforms and how they operate including the maintenance of cash balances
Ensuring all files are compliant and prepare and maintain compliance documents
Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
Provide on-going administration of platform and non-platform based investment and pension products including Sipps and SSASs
Knowledge and Experience:
The requisite knowledge for the role being undertaken
Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
Mentoring Junior members of Client Service Team
Detailed knowledge and understanding of the firm’s administration and client service requirements
Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures
If you are interested in this position then please submit a copy of your CV to Josie at Artemis Recruitment.