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Urban Outfitters
Title: Assistant Store Manager
Reports to: Store Manager
Objective:
The main objective of this role is assist with the operations of the store and support the store manager to achieve strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.
Duties & Responsibilities
People:
Overseeing a large team
Recruit, train and develop managers to increase the day to day productive of the business
Assist with the development of Department Managers to ensure that succession planning succession planning for the future growth of the business
Manage aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce
Uphold Company standards and act as a positive role model to others
Leadership & Communication:
Ensure Department Managers conduct and execute productive daily and department meetings
Model the way for the store team and inspires a shared vision
Assist and participant with the roll-out of new training and operational initiatives
Possess excellent communication skills in both written and verbal form
Managing the Environment:
Coach management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard
Operations:
In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
Participant in a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
Assist in upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents
Merchandising & Display:
Facilitate communication between the management and creative team in order to enhance the store environment and efficiently execute all merchandising projects
Coach others to understand and interpret current fashion trends in local markets in order to generate creative solutions
Ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely
Commercial Awareness:
Assist Store Manager to maximise store sales through analytical and creative management of merchandise from receipt to sales
Exhibit a sound understanding of the store’s profitability and guide team members to utilise Company reports to react to trends and drive business
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
Demonstrate entrepreneurial skills to achieve and exceed store targets
Required Knowledge, Skills & Experience
Experience in a management role working in a fast paced, high volume fashion retail environment
Upholding excellent VIBE and a service-orientated culture
Ability to positively impact statistical results in sales, payroll and stock loss
Proven record of developing talented individuals at Department Manager level
Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market
Urban Outfitters Assistant Store Manager - Edinburgh, Uk jobs in Edinburgh, Scotland, United Kingdom
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