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ST Selection
West Bromwich
Company - Leading manufacturing company. Location - West Bromwich Salary - £24,500 (potential increase within 6-12 months) Hours - 8.30am-5pm Monday to Friday This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bro
Job Source: ST SelectionPertemps Tamworth
Tamworth
Customer Service Coordinator Monday- Friday 8:30am-5pm £24K per annum Are you a natural problem solver with excellent communication skills? Pertemps are recruiting for a dedicated and enthusiastic candidate to join our client’s fantastic team. Responsibilities Follow all customer service procedures as outlined in the manual- including monthly f
Job Source: Pertemps TamworthKate+Co
Solihull
The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service. The role offers
Job Source: Kate+CoReed
Lichfield
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a colla
Job Source: ReedInteraction Recruitment
Coalville
Customer Services Co Ordinator Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Bank Holiday
Job Source: Interaction RecruitmentPertemps Tamworth
Tamworth
Customer Service Coordinator Monday- Friday 8:30am-5pm £24K per annum Are you a natural problem solver with excellent communication skills? Pertemps are recruiting for a dedicated and enthusiastic candidate to join our client’s fantastic team. Responsibilities Follow all customer service procedures as outlined in the manual- including mo
Job Source: Pertemps TamworthVistry Group
Stafford
We have a unique opportunity for a Part Time Customer Service Coordinator to join our team at Vistry North Central Midlands, our Stafford office. As our Customer Service Coordinator, you will need to be caring and have calmness, be flexible when deadlines are required and are a great team player, when you will deal with customer concerns received b
Job Source: Vistry GroupVistry Group PLC
Stafford
Role overview ID: 2024-5570 Entity: Vistry Region: Vistry North Central Midlands Department: Customer Service Contract Type: Permanent - Part Time Job Location: Stafford, Staffordshire Date Posted: 07.05.2024 We have a unique opportunity for a Part Time Customer Service Coordinator to join our team at Vistry North Central Midlands, our Stafford off
Job Source: Vistry Group PLCLichfield
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships.
This is a Full time, onsite £24-25k, plus company benefits.
Duties of the Customer Service Coordinator:
Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures.
Deliver a 1st line resolution to customers’ sales, technical, marketing, and national account queries.
Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries.
Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality.
Handle complaints to resolution using Sage CRM to record all information and track progress.
Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023
Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes.
Administer invoices, credit notes and month end processes.
Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems.
Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff.
Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network.
Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers.
Set-up special order requests, raw materials and product concept requests and communicate decisions.
Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy.
Individual management of allocated projects and tasks.
The Ideal candidate should possess:
Excellent communication and interpersonal skills
Friendly and professional telephone manner
Ability to communicate with people at all levels.
Team orientated & Self-motivated.
Able to deal with customers in a calm and composed manner.
Highly motivated with a positive attitude
Please click “APPLY” or call Ruth Flukes on for more information or email
Email Alert for Customer Service Coordinator jobs in Lichfield
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