Store Manager

Extra Room Self Storage is looking for an enthusiastic and motivated individual who is eager to learn and take responsibility for the day-to-day running of our stores.
You'll be part of a small, friendly team in a growing, long-established family-run business.
This is an interesting and varied customer service and sales role. You'll spend most of your time helping customers, finding the right storage solutions for them and ensuring the store runs smoothly.
Main duties include:
Providing excellent customer service
Dealing effectively with sales enquiries by phone, face to face and by email
Managing customer accounts
Tracking store performance and reporting to directors
Taking responsibility for the smooth day-to-day running of the store
Maintaining a clean, tidy and well-presented store
Ideal candidate
We're looking for someone with:
Experience in customer service and ideally sales
Excellent written and verbal communication skills
A friendly, enthusiastic, “can do” attitude
A passion for exceptional customer service
Ability to prioritise workloads in a busy work environment
Good computer skills
A full driving licence
Willingness to work Saturdays

Working pattern:
4 weekdays, 8:30am to 6pm
Saturday, 9am to 2pm one week and 9am to 3pm the next

You'll therefore have one weekday off each week.
About Extra Room Self Storage
Extra Room Self Storage is a growing, long established, family run business. Our stores provide modern, secure, indoor storage rooms for home and business use. Customers range from people storing household goods whilst between homes, decorating or renovating to businesses storing stock, equipment and archive files.
No two days are the same. Every customer has a different story making each and every interaction unique. Don't worry about stepping into an industry you probably don't know that much about. We'll give you all the training and support that you need.
From the first day, you'll receive:
A comprehensive induction programme
Ongoing coaching and mentoring
Access to e-learning
Guidance from an experienced management team

If you think you're a good fit and are interested in what we do, we'd love to hear from you. Please click “Apply”.
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