Concession Store Manager - GAME

newcastle upon tyne, england, United Kingdom

Founded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the forefront of our vision, providing products and services to help unlock players' full potential.

Job Description

As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Cluster Manager, you will be responsible for the management of your Concession, and team within The Frasers Group, you will take ownership of all key areas of responsibility and be accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach, and progress team engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your Concession, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people, and product.

Key Result Areas and Competencies:

1. Operations:

Manage Concession operations and ensure delivery to expectation on all KPI’s

Plan and prioritise workload to ensure a productive and efficient team

Train and coach the team to best practice

Use business communication tools to oversee completion of tasks and meet deadlines

2. Controls:

Support with planning store schedules in line with store trading patterns and business expectation

Be accountable for controlling wages in the Concession.

Support with compliance with processing of payroll issues and problem-solve effectively

Guide the team to work within timeframes set by the business and set realistic expectations daily

3. Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience

Understand product features and benefits and train your team to maximise sales opportunity

Understand assigned KPI targets and communicate these clearly to the team. Execute and actively track against these targets and motivate your team to deliver these results

4. Development

Understand the Fraser Group structure, elevation strategy and initiatives

Identify internal talent in your team, use development opportunities and support performance management processes to drive and reward exceptional performance

Be self-driven in own personal development and take on developmental feedback constructively

Create an environment that encourages and rewards performance fairly and equitably

5. Leadership and Management

Inspire your team and act as a role model

Support the development, coaching and motivate your team to achieve success, holding them accountable where appropriate

Take responsibility of your store and be accountable for any outcomes

Work closely with the Cluster Manager and contribute to the success of your Concession as a whole

Qualifications

The Requirements

Supervisory / Management experience in a fast paced, high volume retail or leisure environment

Ability to positively impact results in sales, payroll, and stock loss

Proven record of developing a management team and talented individuals

Must be able to work well under pressure and to strict deadlines

Committed to achieving the highest store standards and customer service experiences

Strong commercial awareness and able to analyse reports

Key Behaviours:

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

Own it and back yourself

• Takes responsibility for results and constantly strives to deliver above expectation

• Is fearless in the face of adversity and owns their decisions

Think without limits and take the team with you

• Continuously pushes own performance and inspires their team to never settle for average

• Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so

• Champions others achievements and celebrates success

Don’t hesitate and act with purpose

• Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times

• Drives their team to deliver great results, executing all tasks within expected timeframes whilst maintaining quality at all times

Additional Information

We've got a lot to offer..

What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:

Reward Commission led bonuses across the Game Brand

Monthly Group Rewards and Recognition

Join the Fearless1000 Incentive Scheme watchTHISvideo to find out more

We offer a wide range of Development Courses with National Qualifications

40% In store Uniform Discount

Discounted Gym membership

Group Wide 20% Discount across all Fascia's