Second Line Technical Support Engineer (Shift Patterns)

Location: Chertsey, Surrey

Job Type: Full time

Contract Type: Permanent

Salary : c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance

Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.

The Role

An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.

The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.

There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.

The role is based at Krome's HQ in Chertsey. On rare occasions, you may be required to travel to London and other client locations.

The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am (with 2 hours break).

Responsibilities

Troubleshooting hardware or software problems escalated from 1st line

Investigating security alerts

Working with internal teams to manage IT infrastructure and keep it up to date

Maintaining knowledge base and contrib...