Customer Service Representative
Bradford
Salary: £23,030 per annum + Excellent Benefits
Location: Bradford, West Yorkshire (Hybrid working system)
Job Type: Full-time
We are looking for a dedicated Customer Service Representative to join one of our prestigious clients in Bradford. This role offers a hybrid working system, with a competitive salary and a comprehensive benefits package. If you have a passion for delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you.
Day to Day of the role:
Handle inbound calls from the public, motor dealerships, repairers, and technicians
Process all claims proactively, efficiently, and in accordance with company policy
Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys
Respond to enquiries received through various channels, adhering to company policy and product terms and conditions
Escalate issues beyond the scope of the job description to the relevant manager immediately
Maintain a consistent focus on consumer experience and outcomes
Deal with queries from within the business and the wider group, providing a high level of service
Capture contact data accurately for future insight and seamless customer journeys
Display role model behaviours within the workplace and during work-related activities
Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements
Keep all assigned property in good working order and report any faults promptly
Engage in department activities to drive future improvements
Required Skills & Qualifications:
Previous customer service experience is preferable but not essential
Good verbal and written communication skills
Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
Openness to a culture of celebration and change, with the ability to adapt
No set qualifications required
Benefits:
25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
Discounts on products and gym membership discounts through Gym Flex
Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
Cycle to work scheme and a £625 bonus for referring a friend
Weekend reward scheme and a company party in September with free food and drink
Bank holidays closed and hybrid working after 12 weeks with performance based KPIs
Excellent pension match benefits and private healthcare with Bupa
Discounts at local retail outlets and opportunities to win tickets to events
Free parking onsite