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Universal Business Team
Wigan
We are currently seeking an After Sales Service Administrator to join a well-established, family-run SME based in Wigan. Your role will be to administer and assist the Aftercare Support Team in order to meet the business objectives of the organisation, ensuring the highest standards of after sales service is delivered constantly to all our customer
Job Source: Universal Business TeamPRS
Manchester
We are recruiting for an M&E Technical Services Manager based in the North West to take control of asset, service and contract operations on several key portfolio’s in the region. This will include maintenance audits as well as engineering project management activities. These services will be delivered to a multi-site, multi-client basis as well as
Job Source: PRS1492 Ltd
Bolton
Technical Sales ~Manager Bolton, Greater Manchester + Hybrid £50-70,000pa SME sized precision engineering business, part of a global group, are looking for an experienced technical sales manager to join their team and help with developing their presence in the energy transition markets. This role will be hands-on with developing routes into the ren
Job Source: 1492 LtdSolution Recruitment Ltd
Manchester
Freelance Technical Services Manager required for Teir 1 Main Contractor on a Cat A and Cat B Fit Out Project based in Manchester. If you are a Technical Services Manager with Cat A & B Commercial Office Fit out experience or an Electrical Project Manager with an understanidng of Mechanical Packages in the Fit Out Industry and would be interested i
Job Source: Solution Recruitment LtdOn Target Recruitment Ltd
Manchester
The Company: Technical Sales Manager Highly respected continental manufacturer known for providing a premium product range of Pipes & Fittings and Piping Technology. High degree of freedom & autonomy. Turnover in excess of 1 billion Euros and big plans for expansion in the UK market place, so genuine progression opportunities for the right indi
Job Source: On Target Recruitment Ltd1492 Ltd
Bolton
Technical Sales - Renewables – Energy Transition Markets Location Bolton-Northwest UK -Hybrid Salary £50-70k SME-sized precision engineering business, part of a global group, are looking for an experienced technical sales manager to join their team and help with developing their presence in the energy transition markets. This role will be hands
Job Source: 1492 LtdAbsolute Recruitment
Manchester
Are you ready to take on an exciting new challenge in the world of food sales? My client is on the lookout for a Technical Food Sales Manager to join their team and drive growth in their Value-Added Food Ingredients sector. Your main mission? To provide top-notch technical support and recipe guidance to our customers, ultimately leading to increas
Job Source: Absolute RecruitmentMitchell Maguire
Manchester
Technical Sales Managers Stormwater Management Job Title: Technical Sales Managers Stormwater Management Industry Sector: Sustainable Drainage Systems, Stormwater Management, Attenuation Crates and Tanks, Water Treatment, Drainage, Civil Engineering, Landscape Architects, Architects, Drainage Consultants, Main Contractors, Drainage Sub Contracto
Job Source: Mitchell MaguireManchester, England, United Kingdom
THIS ROLE IS OFFICE BASED IN MANCHESTER
RMI pressure systems has been leading the way for more than a century producing premium quality high pressure pumps and pumping systems for the global mining and industrial sectors.
The Technical After Sales & Service Manager will provide the highest standard of after sales service for our customers and partners by providing technical expertise and excellent customer service skills. They will work together with our team of design engineers, quality engineers and the field services staff to achieve the business objectives of the company and our customers.
This is a replacement appointment, which is central and critical to the efficient running of increasing business activity in Pump Systems at RMI.
In addition to annual initiatives, the key accountabilities of this position are:
Sales
· Develop the after sales and service market by visiting customer sites to advise and promote planned preventative maintenance.
· Promote RMI products and services to new and existing customers.
· Seek new pump / system sales opportunities within the UK.
· Prepare quotations to the customer for spares and new pump / system sales.
Service
· Co-ordinate site visits with our customers and deploy the UK based Service Engineers as required.
· Prepare site risk assessments and method statements prior to our service engineers attending site.
· Provide strip down reports and repair quotations to the customer.
· Prepare bills of materials for service overhauls.
· Be fully conversant with and responsible for safe working practises in accordance with current health and safety legislation.
Warranty
· Act as a first point of technical contact for customers raising potential warranty enquiries and/or concerns.
· Investigate claims by means of conducting a technical case review and respond to customers with a clear and unambiguous decision as to the technical adjudication of their respective warranty claims.
· Identify and resolve the root causes of product failures. This may involve experimental testing and the re-design of components / systems.
· Assist with problem analysis and trending through to root-cause resolution,
(i.e. ensuring a permanent long-term fix).
· Provide a technical solution to resolve confirmed warranty claims.
Role Requirements
· A broad heavy industrial background that provides a sound working knowledge in a range of relevant disciplines such as engineering, commercial and sales related functions.
· Proven experience in mechanical engineering.
· Proven experience of a number of years on site experience.
· A current and valid industry equivalent skills card.
· A good knowledge of reciprocating pumps and controls.
· Strong leadership, man-management and negotiation skills.
· Excellent communicator both within the company and with customers.
· Self-motivation and commitment to achieving high standards of quality and efficiency.
· A pro-active and flexible attitude.
· Good levels of IT literacy including an ERP system, emails, word and excel.
· Experience in trouble shooting at engineering company(s) in heavy industrial sector(s) relevant to the business of RMI.
· Strong problem-solving skills
· Committed to a quality culture and continuous improvement.
· A driving licence.
Technical After Sales & Service Manager jobs in Manchester, England, United Kingdom
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