Technical Manager

An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery.

Job Description:

• Take overall responsibility for the delivery of IT support, projects and managed services to business customers.
• Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones and appraisals.
• Allocate and schedule technical resources to ensure operational and project requirements are met.
• Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets.
• Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement.
• Maintain accurate and up-to-date customer documentation, service tickets and contract records.
• Build strong relationships with customers and act as a key technical contact for senior stakeholders.
• Lead technical discussions during the sales process, supporting hardware, software and project requirements.
• Conduct regular customer reviews, present service performance and identify opportunities for service improvements or additional solutions.
• Act as the escalation point for complex technical issues, providing hands-on technical support where required.
• Maintain a strong understanding of the technologies and services supported by the business.
• Help develop and maintain technical standards, processes and documentation.
• Work closely with senior management to plan future resource requirements, recruitment and staff training.
• Promote a collaborative, professional and customer-focused culture within the technical team.

Candidate Requirements:

• Proven experience working within an MSP environment.
• Experience using managed service tools such as Kaseya, Autotask or equivalent.
• Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders.
• Proven experience recruiting, managing and developing a technical team.
• Full, clean UK driving licence.
• Experience with ticketing/PSA platforms and RMM integrations is desirable.
• Additional vendor certifications, such as Microsoft Modern Workplace, Azure or Cisco, are desirable.
• Commercial experience working with gross profit or target-driven bonus structures would be advantageous.

This role is commutable from: Middlewich, Cheshire and surrounding areas.

This role would suit candidates with the following experience: Technical Manager, IT Manager, Service Delivery Manager, MSP Manager, IT Service Manager, Senior IT Support Manager

Hours: Monday - Friday 9:00 am - 5:00 pm

Salary: up to £50,000 DOE Per Annum