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Gleeson Recruitment Group
Cardiff
Are you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on a transitional growth period. Overseeing a large tea
Job Source: Gleeson Recruitment GroupCalor Gas Limited
Cardiff
Contact Centre Advisor £23,400 to £26,500 plus £1,800 London Weighting per annum Are you passionate about delivering exceptional customer service? Do you have amazing communication skills and enjoy working in a busy contact centre environment? If the answer is “yes” then we want to hear from you! The Customer Experience team at Calor Gas are lookin
Job Source: Calor Gas LimitedW P RECRUITMENT HR LTD
Newport, United Kingdom
Contact Centre Advisors Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 7am - 7pm dayshift Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information
Job Source: W P RECRUITMENT HR LTDGleeson Recruitment Group
cardiff, wales, United Kingdom
Are you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on a transitional growth period. Overseeing a large tea
Job Source: Gleeson Recruitment GroupLegacy Leisure Ltd
Penarth
Centre Manager - Penarth, The Vale of Glamorgan Vale of Glamorgan Contract Full Time Legacy Leisure operates five leisure facilities across the Vale of Glamorgan working in partnership with the Vale of Glamorgan Council. This position is an exciting opportunity for a suitably qualified and experienced individual to join the Legacy Leisure team a
Job Source: Legacy Leisure LtdHunter Mason Consulting Ltd
Cardiff
Job Title: Site Manager - Leisure Centre - Guernsey Company Overview: Our client is an international commercial interiors specialist, focusing on office, retail, and hospitality fit-outs. With a strong reputation for delivering high-quality projects, they are now seeking a skilled Site Manager to join their team on a short-term basis, with the po
Job Source: Hunter Mason Consulting LtdFlow Recruitment
Cwmbran
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer a
Job Source: Flow RecruitmentFlow Sports Personnel Ltd
Cwmbran
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the custom
Job Source: Flow Sports Personnel LtdCardiff
Are you a talented and experienced Contact Centre Manager looking for a new challenge? Do you have demonstrable experience working within a highly regulated or financial services sector? GRG are pleased to be partnering exclusively with a leading financial services organisation, as they embark on a transitional growth period. Overseeing a large team of up to 100 FTE, you will support the Customer & Operations Director to drive change, transformation and operational excellence taking ownership of the Contact Centre operations.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.
Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur!
Responsibilities- Managing the Contact Centre team and ensuring that they are meeting performance targets- Developing and implementing strategies to improve the efficiency and effectiveness of the Contact Centre- Monitoring and analysing Contact Centre performance data to identify areas for improvement- Ensuring that the Contact Centre is compliant with all relevant regulations and legislation- Developing and maintaining relationships with key stakeholders, both internal and externalWhat do we need from you?- Proven experience managing a Contact Centre team, preferably within a highly regulated, financial services background- Strong leadership and people management skills; you will inspire, lead and value your team- Excellent communication and interpersonal skills- Strong analytical and problem-solving skills; driven by metrics, constantly reviewing and embedding processes and activity to ensure that your SLAs are met- Ability to work under pressure and manage multiple prioritiesBenefits:- Competitive salary and benefits package- Opportunity to work for a leading company in their industry- Chance to make a significant impact on the Contact Centre operations- Supportive and collaborative team environment- Opportunities for career progression and development
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Contact Centre Manager jobs in Cardiff
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