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Signature
Leeds
Are you looking for an opportunity where you will play a key part in delivering amazing customer experience? Are you outgoing, super organised, friendly, fun and know what GREAT service looks like? Do you enjoy a role that isn't desk based 100% of the time, and enjoy getting your steps in at the office? Do you enjoy being the centre of attention an
Job Source: SignatureSignature
Leeds
Are you looking for an opportunity where you will play a key part in delivering amazing customer experience? Are you outgoing, super organised, friendly, fun and know what GREAT service looks like? Do you enjoy a role that isn't desk based 100% of the time, and enjoy getting your steps in at the office? Do you enjoy being the centre of attention an
Job Source: SignatureLidl GB
Bradford
Summary £46,000 - £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you’re ready to embrace our uniq
Job Source: Lidl GBKM Education Recruitment Ltd
Leeds
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Hospitality Assessor / Trainer (FOH) Trainee or Qualified *Trainee or Qualified Assessor Opportunity* Full training and support will be given to candidates to achieve the Level 3 Award in Education and Training Location: Home/Field based - Must
Job Source: KM Education Recruitment LtdKM Education Recruitment Ltd
Leeds
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Hospitality Assessor / Trainer(FOH)Trainee or Qualified *Trainee or Qualified Assessor Opportunity* Full training and support willbegiventocandidatestoachieve the Level 3 Award in Education and Training Location: Home/Field based - Must be flexi
Job Source: KM Education Recruitment LtdH&T Pawnbrokers
Rochdale
Help lead a team of outstanding store colleagues, who provide essential services to their local communities. Ensure the smooth running of daily processes and help the business to grow! Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Jo
Job Source: H&T PawnbrokersJD Group
Leeds
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has b
Job Source: JD GroupHays Specialist Recruitment Limited
Leeds
Your new company Contractor working for a social housing provider.They work on void properties. Your new role Removing the old flooring within void properties.Fitting vinyl flooring, carrying out other minor maintenance tasks What you'll need to succeed Experience of working in social housing previously.You must have excellent floor laying knowledg
Job Source: Hays Specialist Recruitment LimitedHuddersfield
Purpose of the Role
To ensure operational excellence and exceptional customer experience is delivered by the team, to provide support, direction, and coaching for the team, making Yummy Yorkshire a great place to work .
Customer / People Leadership
Coordinating daily restaurant management operations to ensure smooth running of the day
Motivating the Front of House team to deliver excellent food and drink service maximising customer satisfaction and ultimately sales opportunities
To allocate tasks to ensure team has right skills and experience for assigned areas
Responding efficiently and accurately to customer complaints
Responding to customer enquiries (phone & in person) in a warm, friendly, and timely manner to ensure potential bookings are secured, and special requests noted
Completing opening check lists to high standards to ensure the business is ready for the start of the day (external seating and cushions in place, restaurant clean and set up correctly.)
Effective management of the shift organising lunches and reassigning tasks to ensure excellent customer service
Checking booking system and making notes of any special requests (high chairs, pre orders, allergens) and ensure team is aware
Ensure staff are operating within SOPs and that parlour and restaurant is restocked as required
To provide support and coaching to the team as required, stepping in when areas are struggling and under pressure
To be a positive role model for the team, approachable and someone they trust to come to with issues
To catch people doing things right and ensure you praise and thank team members for a job well done
To keep calm and level-headed under pressure setting the right tone for the day
Commercial Performance
To ensure staffing levels are in line with sales and to be proactive in managing costs to meet the targeted staff percentage without compromising the customer experience
To actively drive sales and performance to positively impact on the overall business performance
To have a good understanding of sales targets and how the team can positively impact on them
Controlling stock and ordering to ensure appropriate supplies across the restaurant and parlour business
To ensure cashing up is done effectively and all cashing up sheets filled in correctly
Creation of planned and organised posts for social media including content creation to drive brand awareness and covert to leads/ customers.
Compliance
Understands and fulfils all health and safety, hygiene, and food safety and Allergens responsibilities in line with procedures and standards - including all daily checks / procedures HACCP temp sheets
Ensures the team are following all guidelines and procedures and promotes a culture of safe working
Supports the Production and Compliance manager to ensure that all new starters are inducted on all compliance elements before they start working on the floor.
Assist the Fire Marshall in the evacuation of the premises in the event of a Fire Alarm
Effective Communication
Briefing staff at the start of their shift so they are fully informed on key information and targets and feel motivated and engaged in driving the success of the business - specials etc
To meet with the Restaurant Manager weekly providing update/ feedback on any operational or staff issues and to positively contribute to the meeting and engaging with the development of the business.
Highlight areas that need action to the General Manager and/or Directors when the Restaurant Manager is not available.
Responding quickly and professionally to customer complaints both in person and on the phone
Person Specification
Demonstrated exceptional standard of work - example of Yummy Yorkshire's standards
Motivated
Excellent role model and ambassador for the brand
Excellent team working skills - ability to inspire and motivate others
Has a desire to learn
Flexibility
Has exceptional standards of attention to detail
Hard working
Leadership and confident
Approachable and supportive
FOH Floor Manager - Full Time jobs in Huddersfield
ⓘ There was an unexpected error processing your request.
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