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Franklin Fitch
Loughborough
Exciting Opportunity: IT Support Engineer Are you a talented IT professional seeking a new challenge? Are you passionate about problem-solving and innovation? If so, we have the perfect role for you! Location: Loughborough Role Overview: We are currently seeking an IT Network/Infrastructure Support Engineer for a reputable client based near Loughbo
Job Source: Franklin FitchShakespeare Martineau
Nottinghamshire, England, United Kingdom
Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support an
Job Source: Shakespeare MartineauProactive Appointments
Coalville
2nd Line IT Support Technician Full-time office based role 40 hours per week on a ‘mild’ shift rota, within the office hours of 07:00 – 18:00 Out-of-hours rota (1 in 4 weeks) £27,000 + Bonus + Out of hours additional payment 2nd line IT support for Windows Operating systems, MS Office and 3rd party applications. Remote support of end users using ph
Job Source: Proactive AppointmentsIn Technology Group Limited
Nottingham
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground r
Job Source: In Technology Group LimitedSF Recruitment
Newark on Trent
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-pa
Job Source: SF RecruitmentSF Recruitment
Newark
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-pace
Job Source: SF RecruitmentIn Technology Group
Ripley
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: £40,000 - £60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a f
Job Source: In Technology GroupALTERED RESOURCING LTD
Derby
3rd Line Technical Support Engineer Derby £55,000 plus benefits and package. A client of mine based near Derby are looking to hire a 3rd Line Technical Support Engineer, a very well respected and known company in the area. This role would be ideal for someone who is looking to have their voice heard in a new company and someone who wants to make
Job Source: ALTERED RESOURCING LTDNottingham
JOB TITLE : 1st Line IT Support
SALARY: £24,000 per annum
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable company where you can grow and develop?
If so, we may have the role for you.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We are looking for 1st Line IT support candidates to help with all of their clients on all technical issues that come in by either phone or email.
LOCATION : Nottingham – Hybrid working once training complete
WORKING HOURS: This role is 7 days a week on a working rota. You will be working 5 days per week with shift times ranging from 7am & 9pm. You will also be required to work 1 weekend in 6 (potentially less depending on workload).
JOB SPECIFICATION: 1st Line IT Support
The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client.
You’ll be the first point of contact for customers and you will be responsible for logging all technical related incidents and requests by either phone or email and you’ll be responsible for resolving them in accordance with our service level agreements.
You’ll Take full ownership of tickets to ensure that customers have a consistent line of communication for queries.
You’ll work with other parts of the technical support team, using their knowledge and experience, to reach a satisfactory resolution.
REQUIREMENTS: 1st Line IT Support
This role would really suit someone who is currently in a customer service environment who has an eye for technical issues or has a slight interest in technology.
Looking for someone with 6-12 months customer service experience or within a helpdesk.
Strong communicator and someone that thrives off getting resolutions to issues.
If you have experience with Service Now, this would be advantageous.
Previous experience with working within a fast-paced environment
KEYWORDS : 1st Line IT Support, 1st Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager.
1st Line Support jobs in Nottingham
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