1st Line Tech Support Engineer - ISP Helpdesk

Job Description

Catchwork in Poole is seeking a customer-focused 1st line support advisor to join our growing ISP. You will handle tickets, calls and emails, diagnose routine issues, and escalate where needed. You will program and prepare kit such as routers and telephones, and contribute to knowledge base documents.

The role requires strong communication, problem-solving and teamwork, with opportunities to visit sites for installations and to support ongoing service delivery.

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1st Line Tech Support Engineer - ISP Helpdesk

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