Customer Technical Support Manager

Company description:

Refresco UK

Job description:

This is an exciting opportunity to join Refresco Bondgate, one of the UK's leading beverage manufacturing sites, where you'll play a pivotal role in shaping customer relationships and driving quality excellence. As the technical link between our customers and the business, you'll have the autonomy to influence continuous improvement, collaborate with cross-functional teams, and make a real impact on customer satisfaction.

Customer Technical Support Manager

Permanent

Refresco Bondgate

Hybrid, 38 houts per week

Whats in it for you?

Annual bonus and regular pay reviews

Hybrid working

Early Friday finish to kick-start your weekend

28 days of annual leave plus bank holidays

Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays

Life assurance coverage

24/7 virtual GP access for you and your family

Free eye-care vouchers and discounted glasses

Employee referral scheme with bonuses for successful referrals

GroceryAid support services offering financial, legal, wellbeing and practical guidance

Cheers benefits platform providing discounts, free perks, and wellbeing tools

Free onsite parking and discounted products

About The Role

A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.

Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.

Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.

Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.

Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.

Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.

Demonstrate strong leadership, empower team members, drive continuous improvement, and ...