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Perci Health
united kingdom
About Perci Health We're a fast-growing healthtech start-up innovating cancer care by connecting healthcare professionals with the growing population of people living with cancer. 1 in 2 people are affected by cancer and more people are surviving. Once cancer treatment has finished, healthcare providers are not set up to treat the personalised ne
Job Source: Perci HealthNCS - National Citizen Service Trust
England, United Kingdom
Role: Customer Escalation Lead Offer type: This is a permanent position Salary: £24,075 Location: This is a remote role Hours: Shift patterns between 9:00am-18:00pm Mon-Fri. During peak delivery times, shifts can be subject to change to include evenings and weekends NCS Trust is an equal opportunities employer, embracing diversity and inclusi
Job Source: NCS - National Citizen Service TrustFuel Ventures
united kingdom
Dijuno are a Seed stage, VC backed, B2B Software-As-A-Service (SaaS) provider of analytics to the Fast Moving Consumer Goods (FMCG) and Retail Industry. Our system is changing the world of Business Intelligence by shining the light on things that matter for each individual leader in the business. We help businesses and people, by doing the laboriou
Job Source: Fuel VenturesSES Water
Redhill, Surrey
If you are an experienced Change or Systems Management professional, wed love you to join SES Water on our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time. A forward-thinking utility company, SES Water is driven by innovation and envi
Job Source: SES WaterLNJ Recruitment
Staines
Customer Service Advisor - £20,000 to £26,000 D.O.E - Staines As an Insurance Advisor, you’ll be a key point of contact within your branch. Whether your day-to-day involves building rapport with new clients, or maintaining existing accounts, you’ll provide great client service, be a great listener and help people get the desired outcome. As you e
Job Source: LNJ RecruitmentLawrence Dean Recruitment Ltd
Hatfield
This is an exciting opportunity for an ambitious candidate looking to start their career or looking for a change. My client who are a successful Debt Recovery Agency are looking for an Customer Service Advisor to join their team - Previous experience in a collections environment would be an advantage but not essential as full training will be given
Job Source: Lawrence Dean Recruitment LtdTate
London
Are you passionate about delivering exceptional customer service?Do you get a sense of achievement after resolving a situation?Do you have contact centre experience? If so, apply for the below job: Customer Services Advisor £24-28k DOE Hybrid working (2 days in the office) Based near Bond Street Great company benefits incl a discretionary annual bo
Job Source: TateAd Warrior
Edgware
Service Delivery Lead Job Type: Full Time Location: Edgware Salary: £33,592 per annum Are you the Service Delivery Leader we are looking for? Do you have the passion, talent, skills and care experience that can make it all add up for the people they support? Do you have a level 5 Management qualification? Brookside is a modern residential care h
Job Source: Ad WarriorLondon, England, United Kingdom
As the Customer Service Lead, your primary responsibility is to ensure the smooth operation of the Service Yards & Value Added Service, ensuring deliveries are made on time and within budget while upholding meticulous attention to detail.
Building and maintaining excellent working relationships with clients and other stakeholders is essential to your role.
Job Description
As Customer Service Lead, you will also provide crucial support to the Key Account Coordinator and the FM helpdesk, particularly regarding deliveries and other service-related inquiries.
Your proactive approach and dedication to customer satisfaction will be instrumental in maintaining the high standards expected by both the client and our organisation.
If you're ready to make a meaningful impact in ensuring operational excellence and customer satisfaction, we welcome you to join our team as the Customer Service Lead.
Key Responsibilities
Ensure the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met
Maintain a health and safety regime that is compliant with Client and ISS requirements. Support the site Emergency Response procedures
Manage the Delivery Management System (DMS) - the online booking-in website including contractor access requests
Assist with the helpdesk operations to ensure inbox and calls are maintained to standards
Provide support on the managing of Contractors to site via the “CTracker”
Liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are maintained at all times
Provide information and assistance to retailers, suppliers and couriers regarding the delivery process
Maintain and audit the DMS website system and data
Professional and Personal Competencies/Qualifications
Experience leading a team
Strong leadership skills, and well developed interpersonal skills
Good verbal and written communication skills are required
Confident and good energy
Good problem solving skills with a good level of attention to detail
Ability to work under pressure, use own initiative and meet deadlines
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
Customer Service Lead jobs in London, England, United Kingdom
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