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Orion Electrotech

Towcester / Global

Customer Support Engineer

  • Remote

Job Summary

Work Settings:
Remote
Benefits:
Healthcare Bonus Pension Life Insurance
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Job Description

My client was founded in 1988 and is a world leader in delivering cutting-edge solutions in defence and communications. The key to their success is designing all products in-house, emphasizing long-term reliability and quality control.

As the Customer Support Engineer, you are responsible for providing support to a wide range of customers and projects to meet the company’s business objectives. As this is a customer-facing role, it will require a good communicator who can apply their skills to completing the task on time.

What we would like from the Customer Support Engineer:

  • Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
  • Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
  • Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
  • Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
  • Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building

What we offer the Customer Support Engineer:

  • Salary up to £55,000 doe
  • 3% to 6% Annual Bonus
  • Company Pension is 4% employee and 6% employer
  • Lifecover and Death in Service
  • Private Healthcare
  • Competitive annual leave
  • Flexible working when not travelling (approximately 70% of the role is site-based, supporting customer operations across various locations; the remaining 30% is split between office-based work and remote working
  • Company credit card when travelling

INDENG

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