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Customer Service

Warwick

Job descriptionThis role is an interesting and varied customer service administration opportunity working for a forward-thinking medical supplier.  They are looking for Customer Service Administrator`s on a permanent basis to start as soon as possible.  This role will be based in the office working Monday to Friday between 8 am and 6 pm (either 8 – 4 or 10 – 6) and the occasional Saturday.   Job Role The Customer Service Administrator will be responsible for coordination of request from clients. The role is busy and varied and duties will include allocating equipment and users to various cases. Full training will be given. This role will be autonomous, and you will be allocated your own cases and inbox however you will be working as part of a supportive team.  Allocation of client request

Use of various systems to track requests – full training will be given

Manage own caseload and inbox

Required Skills and Experience Excellent communication skills

Proven customer service or administration experience

Ability to be empathetic and build relationships

Able to work under pressure, whilst maintaining a professional and positive attitude

A high level of accuracy and numeracy skills

In return you will receive...  7% matching pension contributions

25 days holidays – plus bank holidays

Access to loads of retailer discounts online

Genuine career progression with ongoing mentoring from management

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