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Housing Assistant

Edinburgh

Housing Assistant Rate of pay - £12.81 per hour Hours - Mon-Fri, 36 hours per week Duration - Temporary ongoing Location - Craigmillar (North East Locality)Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.This department deals mostly with temporary accommodation. Duties to include: Revenue collection

Contacting clients who are in accommodation to get housing benefits applications completed

Gather proof of income required for housing benefit applications

Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.

Small Balance letters

Bills from suppliers

Broken metres

Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.

Gas force entries

Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.

Using appropriate systems to process service requests or updates for wider services.

General admin duties such as dealing with the mail

Successful applicants must: Have knowledge of IT systems such as outlook, word, excel

Have excellent customer service skills

Be able to deal with members of the public in difficult situations

Have knowledge of Microsoft applications

Have excellent time keeping skills

Be honest, trustworthy and punctual

Have good problem solving skills

A basic disclosure will be required for this role at a cost of £25 If you have the relevant skills and experience please apply directly to this advert

Apply

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Housing Assistant jobs in Edinburgh

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