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KG Services LTD
Daventry
The Opportunity: Looking to get your foot on the ladder and eager to provide exceptional support for a thriving and dynamic team, ensuring this global leader maintains its outstanding aftersales reputation? The Aftersales Administrator and Support role is an exciting, varied and practical position where no two days are the same. Supporting all a
Job Source: KG Services LTDOctane Recruitment
Hinckley
Customer service / Aftersales Advisor Vacancy - Hinckley Location: Hinckley Salary: Salary: £24,000 Working Hours: Mon - Fri 10am - 6pm OC17359 We are recruiting for an experienced Service Advisor / Parts Advisor for our clients workshop in Hinckley. This is a exiting opportunity for a Service Advisor / Parts Advisor to join a state of the art
Job Source: Octane RecruitmentSteven Eagell Group
Birmingham
Aftersales Manager Oxfordshire, Bedfordshire and Buckinghamshire We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest
Job Source: Steven Eagell GroupOctane Recruitment
Hinckley
Customer service / Aftersales Advisor Vacancy - Hinckley Location: Hinckley Salary: Salary: £24,000 Working Hours: Mon - Fri 10am - 6pm OC17359 We are recruiting for an experienced Service Advisor / Parts Advisor for our clients workshop in Hinckley. This is a exiting opportunity for a Service Advisor / Parts Advisor to join a state of the art w
Job Source: Octane RecruitmentListers
Warwick
Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our Volvo & Volkswagen Authorised Repair Centre based in Leamington Spa. The hours of work are 8am to 6pm, Monday to Friday. Benefits include the use of a Volvo company car and an OTE of £70,000 (which includes a basic salary of £45,000). In every aspect of our
Job Source: ListersListers
Coventry
Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VW Commercial Vehicles Dealership based in Coventry. Working hours are Monday to Friday, either 7.30am to 5.30pm or 8am to 6pm, rota agreed internally. Benefits include the use of a company car and an OTE of up to £70,000. In every aspect of our dealerships
Job Source: ListersCartisian Recruitment
Solihull
Position: Service Coordinator Location: Commutable from Birmingham, Coventry, Worcester, Redditch, Bromsgrove Salary: £25,,000 - £32,000 A Service Coordinator is required for an established, and successful, family run engineering business located in Solihull. The company has enjoyed sustained periods of growth resulting in the need to build the
Job Source: Cartisian Recruitment1st Choice Staff Recruitment
Daventry
Service Coordinator Do you have experience in call planning or co-ordinating engineers? Are you a highly organised individual, who thrives in a fast paced environment? Are you a strong administrator with fantastic attention to detail? Our client is looking for an experienced Service Coordinator to join their team in Daventry. Salary: £25,350 -
Job Source: 1st Choice Staff RecruitmentCoventry
Aftersales Service Coordinator
Company Overview:
Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.
Job Summary:
We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues.
Key Responsibilities:
Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and empathetic manner.
Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system.
Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports and customer correspondence.
Quality Assurance : Monitor the quality of repairs and services provided to customers. Collaborate with technical teams to ensure all services meet company standards.
Feedback Implementation : Collect customer feedback and collaborate with internal teams to drive improvements in service quality and processes.
Stakeholder Communication : Maintain regular communication with internal stakeholders, including sales, technical, and logistics teams, to optimize the customer service experience.
Reporting : Generate regular reports on after-sales activities, highlighting successes and areas for improvement.
Requirements:
Proven experience in a customer service or after-sales role, preferably in [relevant industry].
Excellent communication and interpersonal skills.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in using CRM software and Microsoft Office Suite.
High level of problem-solving skills and the ability to work under pressure.
Knowledge of the industry’s quality standards and regulations is a plus.
Qualifications:
Bachelor’s degree in Business Administration, Communications, or a related field.
At least 2 years of experience in Customer Service Aftersales enviroment.
Aftersales Service Coordinator jobs in Coventry
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