Fire And Security Operations Manager

Operations Manager - Up to £50k

Location of works: Waterlooville (Office-Based with Occasional Site Visits)

Salary Bracket: Up to £50,000 per year (DOE)

On target earnings (OTE): Up to £50,000 + Company Benefits

Industry: Fire & Security

About Our Client

Our client is an established Fire & Security company with a strong reputation for delivering high-quality service and maintenance solutions across Hampshire and the surrounding areas. Due to continued growth, they are looking to recruit an Operations Manager to oversee the day-to-day running of their service and maintenance operation from their Waterlooville office.

This is primarily an office-based role and would suit either an experienced Operations/Service Manager or a Senior Fire & Security Engineer looking to take the next step into management. You'll use your technical knowledge to support engineers, manage service operations and play a key role in maintaining compliance and delivering an excellent customer experience.

Salary and Benefits - Operations Manager

• Up to £50,000 Basic Salary (DOE)
• Company Vehicle
• Company Phone & Laptop
• 20 Days Holiday + Bank Holidays
• One additional day's holiday awarded for each completed year of service
• Company Pension Scheme
• Permanent, Full-Time Position

Key Responsibilities - Operations Manager

• Manage the day-to-day running of the service and maintenance department
• Oversee the maintenance database, ensuring planned maintenance visits are scheduled and completed efficiently
• Manage incoming service calls and coordinate engineer workloads
• Provide technical support over the phone, diagnosing faults and helping engineers or customers resolve issues remotely where possible
• Minimise unnecessary engineer call-outs through effective fault diagnosis
• Attend site when required to assist engineers with more complex technical issues
• Support the business during BAFE and NSI audits and assessments
• Ensure Health & Safety procedures and company compliance standards are maintained
• Work closely with engineers and senior management to deliver an excellent customer experience

Skills and Experience - Operations Manager

• Strong technical knowledge of Fire & Security systems
• Previous experience as an Operations Manager, Service Manager, Technical Support Engineer or Senior Fire & Security Engineer
• Confident diagnosing faults across Fire & Security systems
• Good understanding of planned preventative maintenance scheduling
• Knowledge of BAFE, NSI and Health & Safety requirements
• Excellent organisational, communication and leadership skills
• Full UK Driving Licence

Why Join this Company?

Market Position:

Our client is an established Fire & Security company with a strong reputation for delivering service and maintenance solutions across Hampshire and the surrounding areas.

Work Culture:

This is a fantastic opportunity to step away from the tools and into a leadership role without losing touch with the technical side of the industry. You'll have the opportunity to shape the service department, support engineers, oversee compliance and become a key part of the management team.

Keywords to support your application

Operations Manager, Service Manager, Fire & Security Manager, Technical Support Engineer, Senior Fire & Security Engineer, Fire & Security, Fire Alarm, Security Systems, Service & Maintenance, BAFE, NSI, Health & Safety, PPM, Planned Preventative Maintenance, Waterlooville, Hampshire, Portsmouth, Southampton

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