Infrastructure Engineer

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions and is at the forefront of the Generative AI evolution.

We're looking for an Infrastructure Engineer to join us at our head office in Bracknell, Berkshire. In this role, you'll manage and maintain the development platform that underpins our development teams, supporting the build, test and release of products prior to deployment on multi-tenanted cloud platforms serving customers across the finance, blue light and government sectors. Responsibilities include CI/CD pipeline management, infrastructure as code, containerisation and orchestration, database technologies, monitoring and observability, and security and compliance.

What we are looking for

We're seeking a motivated infrastructure professional with at least 2 years of experience in platform engineering, DevOps, or infrastructure operations. You'll contribute to the design, delivery and maintenance of globally distributed cloud infrastructure, ensuring resilience, scalability and performance.

Location

This role is based at our head office in Bracknell, Berkshire.

Key responsibilities

Design and implement scalable, resilient infrastructure solutions with zero-downtime deployment practicesProvide hands-on support for operational issues and platform reliabilityAutomate workflows and processes to improve efficiencyContribute to infrastructure-as-code and DevOps pipelinesDevelop proactive monitoring strategies and support security best practicesParticipate in incident response, threat simulation and operational runbooksCollaborate with development teams to resolve technical issues and support deploymentsDesign systems with high availability and disaster recovery in mindSupport a global, always-on environment

About You

Bachelor's degree in Computer Science, a STEM field, or equivalent experienceMinimum 2 years' experience in a relevant infrastructure or DevOps roleFamiliarity with operating systems, cloud technologies and hardwareStrong scripting and automation skills (e.g. PowerShell, Python)Understanding of containerisation and orchestration (e.g. Docker, Kubernetes)Excellent troubleshooting and problem-solving skillsStrong written and verbal communicationHigh attention to detail and ability to work under pressureUnderstanding of security principles and monitoring practices is desirable

About The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission‑critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

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