Practice Manager

Practice Manager

Salary: £32,000 to £40,000 (4 days) depending on experience

Location: on-site Leeds LS8 2AL (on-site parking)

Hours: 4 days per week (flexible days, Monday essential)

Who we are

Serving the Leeds community for over 30 years, Good Health Centre is a well-established multidisciplinary musculoskeletal clinic, known for delivering high-quality, patient-centred care.

Our team of 25+ practitioners covers osteopathy, physiotherapy, acupuncture, and complementary therapies, providing an integrated approach to treatment.

Part of Kinetico Health, a growing UK group of private clinics, this is an exciting time to join.You’ll have real ownership of the clinic, supported by a central team across operations, HR, marketing, and strategy.

The role

We are looking for a hands-on, commercially aware Practice Manager to lead day-to-day operations and drive overall clinic performance.

Working closely with the Clinical Director and central teams, you will ensure the clinic runs efficiently, delivers an excellent patient experience, and continues to grow in a sustainable way.

Key responsibilities

• Day-to-day operations and team leadership
• Oversee daily clinic operations, ensuring smooth scheduling, patient flow, and service delivery
• Identify and implement improvements to systems and processes
• Manage, support, and develop reception and admin staff
• Support practitioner onboarding and coordination with the Clinical Director
• Act as the main point of contact for operational and diary-related issues
• Build a positive, accountable, high-performing team culture
• Patient experience and retention
• Maintain high standards across the full patient journey
• Monitor enquiries, conversion, feedback, and complaints, resolving issues promptly
• Support a welcoming, professional clinic environment
• Track retention and rebooking, working with practitioners to improve outcomes
• Oversee follow-ups and recall campaigns to re-engage patients
• Performance and commercial oversight
• Track clinic performance and report regularly to management
• Monitor KPIs and identify opportunities for improvement
• Support local growth initiatives and maximise clinic capacity
• Work closely with the Clinical Director to align operational and clinical priorities
• Collaborate with central teams across operations, HR, marketing, and finance
• Oversee key metrics including revenue, utilisation, and staffing efficiency
• Support budgeting, stock control, and general financial oversight

Governance and facilities

• Ensure compliance with regulatory, health & safety, and data protection standards
• Maintain clinic policies, procedures, and risk management processes
• Coordinate facilities, maintenance, suppliers, and contractors

What we’re looking for

• Experience in a Practice Manager or similar operational leadership role
• Ideally from healthcare or a service-led environment
• Strong organisational and problem-solving skills
• Proven experience managing and developing teams
• Commercial awareness with confidence using KPIs and performance data
• Excellent communication and interpersonal skills
• Hands-on, proactive approach with strong ownership
• High attention to detail and commitment to quality

What we offer

• A key leadership role in a well-established, respected clinic
• Support from a growing healthcare group
• A collaborative environment with experienced clinicians
• Opportunities for development as the business scales
• The chance to make a real impact on performance, culture, and patient experience