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Pelion

Glasgow / Global

Global Technical Support Lead — ITIL & Escalations

Job Description

Pelion in Glasgow is seeking a Technical Support Lead to own and scale our externally facing support function. You will lead a small, geographically distributed team, act as escalation point for complex connectivity issues, and run ITIL-based processes between Support, Service Delivery and Engineering.

The role demands a hands‑on problem solver with customer focus, end‑to‑end ownership and a proactive approach to continuous improvement.

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